Return Policy

Cancellations:

We're committed to making your shopping experience with us absolutely enjoyable! Remember, if you reconsider after your purchase, we offer a 24-hour cancellation window without any fees. Opting to cancel within this period guarantees a prompt refund to your original payment method in 1-3 business days. Ensuring your satisfaction remains our highest priority.

Damaged/Incorrect Item:

If your product arrives with issues or doesn't match your order, reach out to us for a hassle-free solution, including a refund or a new shipment at no extra cost. We'll need a photo or video of the issue for verification. If you're returning the item, we'll provide a prepaid shipping label for your convenience.

Returns:

We're dedicated to ensuring your satisfaction with every purchase! Our 30-day return policy from the delivery date offers flexibility if you're not fully happy with your order. For a smooth return process, items must be in their original, unused condition. Please note, return shipping fees are the customer's responsibility. For assistance, contact our support team during business hours, Monday to Friday.This returns policy applies to these countries - Australia, Canada, New Zealand, United States. Returns are subject to APPROVAL, please contact our customer support team to apply for a return/refund.

How do I request a refund?

To return your item, please email us at paws.tails.contact@gmail.com

The return period is 30 days from the delivery date of the shipment.

The condition of the item must be new. If the item is not in new condition, unfortunately, we cannot issue a refund.

Money-Back Guarantee

DrPaws offers a 30-day money-back guarantee. However, this guarantee does NOT apply if:

  • Customers are dissatisfied with the colour product ordered.
  • Customers damage their items and/or packaging after use.
  • Customers refuse delivery from carriers.